《酒店岗位英语实训》课件Unit 10 Secretarial Service 8.ppt

1、Model Four Business Center模块四 商务中心 Service at the Business Center 商务中心Unit 10 Secretarial Service 秘书服务Warming up: who : clerk Working place : Business CenterService progress and practical expression：Making considerable preparations for the work (facilty and software).做好周全的准备工作（设施和软件）。Greeting the gu

2、est with good manner.有礼貌地问候客人。Asking gesuts relative requests.询问客人相关需求。Provide and introduce a variety of business facilty/equipment/service to guest.给客人提供并介绍丰富的商务设施、设备和服务。Making record and confirmation of guest requirements.对于客人的需求做好记录和确认工作。Assist guest to use equioments and solve relevant question

3、s.协助客人使用设备并解决相关疑问。Explaning the service charge standard and confirm the way of payment.解释服务标准并确认付款方式。Filling relevant forms and keeping connection with guest. 填写相关表格并客人保持联系。Key points:Polite language should be used during the whole service process.礼貌服务语言要贯穿在整个服务流程中。Be able to operate all kinds of eq

4、uipments ing the business center.能够使用所有商务中心里的设施设备。Make sure guests requests, type accurately and offer service without mistakes.确认客人的需求，准确无误打印,同时提供无错误服务。Task Practice：1.Vocabulary StudyConference 会议 Copying machine 复印机Slide Projector 投影仪 Fax machine 传真机Facility 设备 White & black copying 黑白打印Laser poi

5、nter激光笔 Color copying 彩色打印Lcd screen 液晶显示屏 Printer 打印机Clip microphone 领夹式无线麦克风 Lap top/ desk top 笔记本/台式电脑Simultaneous translation 同声传译 Paper cutter 碎纸机Telephone conference 电话会议 Scanner 扫描仪Name tags 名牌 Binding machine 装订机2.Useful Expressions and Sentences：1.好的，您想复印多少份？Certainly, How many copies would

6、 you like? 2.每张2份。Two copies for each.3.是急件。Its urgent.4.我需要5点以前拿到。I need it before 5 o clock.5.我想要复印/打(字)/打印这个。Id like to copy/tape/print this.6.这是您的原件。Here is your original.7.我把原件放在这里。Ill leave the original here.8.等复印好了就打电话通知我吧。Please call me when the copy is ready.9.我想要发份传真。Id like to send a fax.

7、10.请写下国家代号、区号和对方的号码。Please write down the country code, the area code and their number.11.*先生，我是商务中心的*。Mr.*,this is *from the Business Center. 12.我们收到给您的一份传真。We have received a fax for you.13.最低收费是*元。The minimum charge is * yuan.14.您检查一下好吗？Could you check it?Good evening, information Desk.15.请再说一次好吗Could you repeat that, please?16.请说慢一点好吗？Could you speak more slowly, please?17.请说大声一点好吗？Could you speak a little louder, please?